Refund policy

We want you to love every book you buy from us. If something isn’t right, here’s how we’ll put it right.

At a glance

  • Bought online and changed your mind? Return it within 30 days of receiving it for a refund.
  • Damaged, faulty or wrong item? Tell us as soon as you can. We’ll put it right and pay the return postage.
  • Bought at our market stall and changed your mind? Bring it back within 30 days for an exchange or credit note.

1. Changed your mind about an online order

You have 30 days from the day you receive your order (or the last item, if it arrives in separate parcels) to return it.

Days 1 to 14: your legal right to cancel. You can cancel for any reason, and opening the parcel doesn’t affect this. You can look through a book as you would in a shop. If it has been handled more than that, for example read, written in or with a creased spine, we may reduce your refund to reflect its loss in value.

Days 15 to 30: our extended returns window. We will also accept returns up to 30 days after delivery, provided the item is unused and in the condition you received it.

How to return an item

  1. Email proudly.bookish.uk@gmail.com with your order number and the item you want to return. Any clear message is fine, or you can use the form at the end of this page. Please contact us before sending anything back, so we can match your parcel to your order quickly.
  2. Send the item back within 14 days of telling us, to: Proudly Bookish, 14 Springfield Garden, Stokesley, North Yorkshire, TS9 5PH, United Kingdom. Please pack it carefully. We recommend a tracked service, and keep your proof of postage.
  3. You pay the cost of sending the item back.

What you can’t return for a change of mind

  • Signed copies dedicated or inscribed at your request
  • Sealed audio, video or software that has been unsealed
  • Newspapers and magazines
  • Event tickets (see our Terms of Service)

Books we have ordered in especially for you can be returned like any other item. Gift cards bought online can be returned for a full refund within 14 days if unused.

2. Damaged, faulty or wrong items

Please check your order when it arrives. If anything is damaged, faulty or not what you ordered, email proudly.bookish.uk@gmail.com with your order number and a photo if possible, and we’ll arrange the return. A book with missing, duplicated or misbound pages counts as faulty.

Your rights under the Consumer Rights Act 2015 apply, however you bought from us:

  • Within 30 days of receiving the item, you can have a full refund.
  • After 30 days, we will repair or replace it. If that isn’t possible or doesn’t fix the problem, you can have a refund. After six months, the refund may be reduced to reflect the use you’ve had.

We pay the return postage and refund any delivery charge you paid. Your legal rights last for up to six years from purchase (five in Scotland).

3. Bought at our market stall

The law doesn’t give a right to return items bought in person because you’ve changed your mind, but we’re happy to help. Bring the item back unused within 30 days with your receipt or proof of purchase, and we’ll offer an exchange or a credit note. Items bought from 1 November can be returned until 15 January.

This doesn’t affect your rights if an item is faulty.

4. Exchanges

For online orders, the quickest way to get what you want is to return the item for a refund and place a new order. At our stall, we can exchange it on the spot.

5. Refunds

Returns within 14 days: we refund the price of the item and the standard delivery charge (£4.99). If you chose express delivery, we refund the standard rate only. If you return only part of an order, the delivery charge isn’t refunded.

Returns from day 15 to day 30: we refund the price of the item. Delivery charges aren’t refunded.

We refund within 14 days of receiving the item back, or of receiving proof that you’ve sent it, whichever is sooner. We’ll email you when your refund has been processed. Refunds go to your original payment method with no fee; your bank may take a few working days to show it. Items paid for with a gift card are refunded to a gift card.

If your refund hasn’t arrived within 10 working days of our email, please contact us.

6. Gifts

If you received an item as a gift, we can offer an exchange or credit note on the terms above. Refunds go back to the original buyer’s payment method.

7. Questions and complaints

You can contact us about any return at proudly.bookish.uk@gmail.com. If you’re not happy with our final response, we’ll tell you about any alternative dispute resolution that’s available. You can also get free advice from the Citizens Advice consumer service on 0808 223 1133.